Privacy & Payment Conditions Policy

1. Introduction

Ameelio Hospitals ("Ameelio," "we," "our," "us") is committed to protecting your personal information and ensuring transparency in our payment processes. This policy explains how we collect, use, store, and disclose your information, and outlines the conditions for payments, refunds, and cancellations for services provided by Ameelio Hospitals.

2. Information We Collect

• Personal Identification Data: Name, gender, date of birth, address, phone number, email.
• Medical Information: Medical history, diagnosis, prescriptions, test results, treatment details.
• Transaction Data: Billing records, payment information, insurance details.
• Digital Interaction Data: Website or app usage, IP addresses, cookies (if applicable).

3. Purpose of Data Collection

• Delivering and managing healthcare services.
• Processing payments, insurance claims, and billing.
• Scheduling appointments and managing hospital operations.
• Compliance with legal and regulatory obligations.
• Quality monitoring, training, and internal research (aggregated/anonymized).

4. Data Sharing & Disclosure

• Internal Use: Authorized doctors, nurses, and administrative staff.
• External Use: Third-party laboratories, pharmacies, insurance providers, or government authorities only where required by law or for your treatment/payment.
• No Unauthorised Sale: Ameelio Hospitals does not sell or rent patient data to marketers or unrelated third parties.

5. Data Protection Measures

• Secure servers, encryption, and access controls.
• Restricted access for sensitive records.
• Periodic reviews to ensure compliance with applicable privacy regulations (e.g., India's Digital Personal Data Protection Act, 2023).

6. Your Rights

• Access or request copies of your personal data.
• Request correction or deletion of inaccurate information.
• Withdraw consent for optional data processing.

7. Accepted Payment Methods

• Cash payments at the hospital billing desk.
• Credit/Debit Cards (Visa, MasterCard, RuPay).
• UPI, Net Banking, and authorized mobile wallets.
• Insurance claims processed via empanelled providers (subject to approval).

8. Advance Payments

• For planned procedures, surgeries, or admissions, patients may be required to pay an advance deposit to confirm booking.
• Advances are adjusted against final billing at discharge.

9. Billing and Receipts

• Detailed invoices are provided for all services rendered.
• Any discrepancies must be reported within 7 days of receipt.

10. Refunds & Cancellations

• Overpayments or Double Charges: Refunds issued within 10–15 working days after verification.
• Procedure/Service Cancellations:
  • Before Service Commencement: Refund after deducting administrative charges.
  • After Partial Service Delivery: Refund on a pro-rata basis where applicable.
• Refunds are processed using the original payment method.

11. Insurance Claims

• Patients must provide all required documents for cashless or reimbursement claims.
• Ameelio Hospitals is not responsible for claim rejection by insurance companies.

12. Late Payments & Outstanding Dues

• Full settlement of bills is required before discharge unless prior arrangements are approved.
• Outstanding dues may incur interest or late fees, as per hospital policy.

13. Policy Updates

Ameelio Hospitals may update this policy periodically. Updated versions will be available on our official website or at the hospital's administrative office.