Frequently Asked Questions
Quick answers to the most common queries from our patients and visitors.
What are the OPD timings?
OPD runs daily. Typical timings are 9:00 AM – 6:00 PM (Mon–Sat). Some clinics operate on Sundays. Please call +91 90913 00300 to confirm the concerned department's hours.
How can I book an appointment?
Use the “Book an Appointment” button on the homepage, call us at +91 90913 00300, or WhatsApp us. Walk‑in tokens are also available for most OPDs.
Do you accept emergency cases 24x7?
Yes. Our Emergency Department is open 24x7 with rapid triage, ER doctors, and on‑call specialists.
Which documents should I bring for my visit?
Photo ID, previous medical records/prescriptions, investigation reports, current medications list, and insurance card/TPA details if applicable.
Do you provide cashless insurance (TPA)?
Yes, we support major TPAs. Bring your insurance card and a valid ID. Our Insurance Desk will assist with pre‑authorization.
How do I get a second opinion?
You can request a free second opinion from the Action Bar or by calling our helpline. Share your reports, and our specialists will review them.
How can I access my lab and radiology reports?
Reports are available at the Diagnostics Desk and can be sent via WhatsApp/email on request. Carry your UHID/receipt for verification.
What room categories do you offer?
General ward, semi‑private, private, deluxe, and ICU. Availability varies by department. Our Admission Desk can guide you to the best option.
What is the visitor policy?
To ensure patient safety and rest, visiting hours are limited. Only one attendant is allowed for inpatients. ICU access is restricted—please check with the nurse station.
Is there a pharmacy and diagnostics inside the hospital?
Yes, we have an in‑house 24x7 pharmacy and comprehensive diagnostics (lab and radiology) for one‑stop care.
Do you have parking facilities?
Yes, limited on‑premise parking is available. We advise arriving early during peak hours.
How can I share feedback or raise a concern?
Speak to our Patient Relations team at the front desk, call +91 90913 00300, or use the Request a Call Back form—our team will respond promptly.
What payment methods do you accept?
We accept cash, major debit/credit cards, UPI, and most insurance/TPA cashless plans. International patients can pay via wire transfer—contact Billing for details.
How does the admission process work?
With your doctor’s advice slip, visit the Admission Desk. Choose your room category, complete formalities, and submit an advance (if applicable). You’ll receive a UHID if you’re a first‑time patient.
What is the discharge process and timing?
Once your doctor orders discharge, billing compiles the final bill and pharmacy closes medication charges. This may take a few hours. Discharge summaries and prescriptions are provided at the nurse station.
Are teleconsultations available?
Yes, select departments offer teleconsults. Call +91 90913 00300 to check availability and to schedule a video consultation.
Is home sample collection available for lab tests?
Yes. We offer home sample collection in select areas. Book via phone or WhatsApp; a phlebotomist will visit at your preferred time.
Do you provide ambulance services?
Yes, 24x7 ambulance support is available. For emergencies, call +91 90913 00300 immediately.
Can I get certified copies of my medical records?
Yes. Submit a request at the Medical Records Department with your UHID and valid ID. Processing time is typically 1–3 working days.
Do you have language interpreter services?
Yes. Interpreter support is available for common regional languages and English/Hindi. Please inform us while booking your appointment.
What are ICU visiting rules?
ICU visits are restricted for patient safety. Only designated attendants are allowed during specified slots. Hand hygiene and PPE (if instructed) are mandatory.
How do cancellations and refunds work for appointments?
You can reschedule/cancel up to 2 hours before the slot. Prepaid fees are adjusted to the next visit or refunded as per policy—contact Billing for assistance.
Is the hospital accessible for persons with disabilities?
Yes. We provide wheelchair access, ramps, elevators, and priority assistance. Inform the front desk if you need additional support on arrival.
What infection control measures do you follow?
We follow standard precautions including hand hygiene, instrument sterilization, and isolation protocols where indicated. Masks may be required during outbreaks.